Tour Route
Badouzi Station
Shen’ao Station
One-way 1.3 km
Route:
Badouzi Station to Shen’ao Station, both stations can be a departure stop, and it is available for you to take a one-way or round trip.
Fare & Timetable
One-way driving time: 30 minutes
One-way ticket price: NT$150
Round-trip Discount price: NT$250
About General Passengers About Purchase Instructions/ Cancellations
About Ticket Purchase
On-line Booking
- For the general public, online booking is available 30 days before the date of the ride, and at 00:00 each day, it will start a new available day for booking.
- For the online booking, please register as a member first and fill in the member information to continue booking.
- The online booking system allows only 4 tickets in a single order, and one ticket is only valid for one person. Since each bike has 2 fixed seats, our staff will arrange sitting order when the number of the passengers onboard does not match accordingly.
- For safety reason, children must be 3 years old or above (the health insurance card will be used to verify upon ticket checking) or at least 90 cm in height to be eligible for a ride. Children must not be carried on the back or held in arms on board. Children must occupy one seat alone. Children under 12 years of age must be accompanied by an adult. Since the rail bike needs pedaling, for safety reason, it is advised that people with disabilities may not be suitable for the ride, or they need to be accompanied by their relatives and friends. We apologize for any inconvenience caused.
- Passengers who completed online booking and reservation are recommended to check at departure platform in 30 minutes before scheduled time (with order number QR Code). For direct round-trip tickets, please check in at the departure station for both ends. Please make sure you fill in the e-mail address correctly, since the QR Code and other information will be sent to mailbox, the QR Code (electronic photo) must be presented to our staff to scan for write-off upon receiving your ticket.
- If you have already booked a rail bike ride, please complete your check-in 15 minutes before the departure. The departure time will not be postponed If you do not show up before scheduled departure time.
- The management unit may cancel any reservation under special circumstances or for reasons of security (such as typhoons or earthquakes, etc.).
- If any passenger cancels the order, the system will automatically release according quota. No waiting-list and reservation services are available.
- The system does not provide any function to modify the order. Please confirm number of people and time before making an order. If you want to change number of people or time for admission, you have to cancel the order first and then re-book. We apologize for any inconvenience.
- Tickets purchase are only available from online booking. No telephone booking service is available for the time being.
- After booking the ticket online, payment must be completed within 24 hours, and please ensure order status is shown as "order completed",otherwise the system will automatically cancel the order.
- Please aware that if you need to cancel your order after completing payment for online ticket, a handling fee will be charged accordingly.
- There are no wake-in tickets available on site. Walk in passengers will be put on waiting list, but there’re no guaranteed seat, please take into account before deciding to walk-in.
- If the online ticket order cannot be established due to the user’s incorrect information, no replacement available.
- To purchase ticket for the ride on the same day of your purchase day, please make sure to complete payment 40 minutes before departure, otherwise system will automatically cancel the order.
※Should an illegal ticketing system be used to interfere with normal functions of online booking, our Company has the right to cancel the order unconditionally and reserves the right for legal actions.
Passengers with reservation should cooperate with the following matters:
- After the online booking order is completed, please save your QR Code and go to Shen’ao Rail Bike Station 30 minutes before departure, present the QR Code to staff for scanning to check in, and then listen to the safety instructions at boarding stop. Check-in will stop 15 minutes before departure, and no boarding thereafter in order to prevent the entire departure schedule being affected. We thank you for your cooperation and apologize for any inconvenience.
Cancellations
- If ticket is sold on site, it cannot be refunded upon being sold. However, if it meets the standard for operation suspension, ticket sold on site may be refunded on site directly.
- If ticket is sold online, it cannot be refunded on site. Please go to our official website to fill in refund application. Refund takes 7-14 business days to process and remit payment back to the original credit card.
- For ticket refund before the date of the ride, a handling fee will be charged at different rates according to the time of application:
- (1) Tickets will not be refunded within 1 hour before the scheduled departure.
- (2) Tickets will be refunded with a handling charge of 20% of the ticket fare within 16 to 30 days before scheduled departure day.
- (3) Tickets will be refunded with a handling charge of 30% of the ticket fare within 1 to 15 days before scheduled departure day.
- (4) Tickets will be refunded with a handling charge of 50% of the ticket fare 1 hour before scheduled departure on the day of the ride.
- In the event of an earthquake, heavy rain, thunder or force majeure on the day of the ride, for passenger safety, our Company may announce forthwith suspension of the ride and a full refund will be made to the original credit card.
- If the Central Personnel Administration announces that the field will be closed due to typhoon or natural disaster, our Company will fully refund ticket paid in advance to the original credit card.
- If it is found and verified that tickets are purchased with no intent for self-use but resold for profit in any form, no refund will be made and our Company may report to the police in accordance with the Social Order Maintenance Act, Article 64, Paragraph 2.
- The refund process and schedule shall be subject to relevant regulations of the financial institution.
Admission
Boarding Notice
- If you have already booked a rail bike ride, please complete your check-in 15 minutes before departure. Departure time will not be postponed If you do not show up before scheduled departure time.
- It is not allowed to be on board before the bikes are opened for boarding.
- Bike rider must be at least 3 years old or 90 cm tall, and children under 12 years old must be accompanied by adult.
- As the rail bike needs pedaling, for safety reasons, it is advised that the ride is not suitable for people with disabilities, or they need to be accompanied by their relatives or friends on board. We apologize for any inconvenience caused.
- Please assess your own health condition. If you are not well, please do not get on board.
- For safety reasons do not drink and ride.
- Fasten your seat belt throughout the ride, and you must not get off the bike midway. Please also pay attention to your own clothing accessories when you are riding, and do not let them get stuck in the wheel pedals.
- Keep your belongings safe and secure, and we will not be liable for any loss or damage.
- Keep 5 meters away from the bike in front you to avoid coming into a collision.
- Eating, smoking and pets are not allowed in riding.
- It is forbidden to stand, jump and deliberately rock the bike and exhibit other dangerous behaviors.
- You will enjoy the beautiful scenery along your ride. Please cherish flowers and plants, and do not litter.
- If an object drops during the ride, it is forbidden to get off the bike to pick it up. Please use the emergency call button in the bike to inform the staff.
On-site Waiting List Notice
- We only sell tickets on waiting lists on-site, but there is no guarantee for a seat. Please make your own assessment whether to wait in line for the waiting seat.
- The ticket for waiting list is open for sale 10 minutes before departure of each ride, if there is any seat available.
- If you want to purchase a ticket on the waiting list, please wait in line in front of the ticketing platform.
- The purchase of a ticket on the waiting list on-site can only be paid in cash.
- No refund service will be provided for on-site purchase of a ticket on the waiting list.
- The seat of the waiting list customer will be arranged by the on-site staff.
※I have read in detail the travel information and ready to start booking
