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Shen’ao Rail Bike

  • Latest Information
    Announcement
  • Riding Information
    Tour Route Fare & Timetable Purchase Instructions Book Now Cancellations Admission
  • About Us
    Origin Mascot Characters Bike Design
  • Traffic Guide
    By Taiwan Railway By Bus By Car
  • FAQ
    General Purchase & Book Orders Riding

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Shen’ao Rail Bike

  • Language
    • 繁體中文
    • English
    • 日語
    • 韓語
  • Latest Information

    • Announcement
  • Riding Information

    • Tour Route
    • Fare & Timetable
    • Purchase Instructions
    • Book Now
    • Cancellations
    • Admission
  • About Us

    • Origin
    • Mascot Characters
    • Bike Design
  • Traffic Guide

    • By Taiwan Railway
    • By Bus
    • By Car
  • FAQ

    • General
    • Purchase & Book
    • Orders
    • Riding

FAQ

/ FAQ
  • General
  • Purchase & Book
  • Orders
  • Riding
  • How do I check my order information?
    For inquiry on your order information, please go to the Member Center -> Order Details, click on the order status of your order, enter the page of your order detail, and you will find the relevant information. Thank you.
  • Can I modify, reschedule my order or cancel parts of my tickets?
    The order cannot be modified or rescheduled on the ticket. You can only cancel the order and place a new one. For the cancelled order, a corresponding handling fee will be charged.
  • How do I cancel an order?
    To cancel an order, please go to the Member Center->Order Detail, find the order you want to cancel, click on "Order Completed" to enter the page of the detail, and click on the "Cancel Order" button at the bottom. After completing the information, you may cancel the order. However, there will be a handling fee charged according to the regulations, please make your own assessment whether to cancel the order.
  • How do I make a new payment?
    To make an new payment, please go to the Member Center->Order Detail, find the order you want to make a new payment, click on the order status of your order, then click on the "Check the payment status" button at the bottom, and then follow the steps to make a new payment.
    If your payment fails, you will have to wait for 30 minutes to make a new payment in order to avoid repeated payment.
Shen’ao Rail Bike

Shen′ao Rail Bike

Latest Information

  • Announcement

Riding Information

  • Tour Route
  • Fare & Timetable
  • Purchase Instructions
  • Book Now
  • Cancellations
  • Admission

About Us

  • Origin
  • Facilities
  • Mascot Characters
  • Bike Design

Traffic Guide

  • By Taiwan Railway
  • By Bus
  • By Car

FAQ

  • General
  • Purchase & Book
  • Orders
  • Riding
  • E-mail

    railbike.tw@gmail.com
  • Tel.

    02-2406-2200 (Business Hours9:00~17:00)
  • Address

    Badouzi Station:No. 121, Sec. 2, Jianji Rd., Ruifang Dist., New Taipei City (beside Badouzi Railway Station)
    Shen’ao Station:No. 1-1, Sec. 2, Jianji Rd., Ruifang Dist., New Taipei City (beside Jianji Coal Mine and Shen’ao Power Plant)
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